We are grateful for every donation. Because donations are used quickly to buy and distribute food, please donate carefully. This policy explains when a refund is possible.
1. Donations are generally final
Once a donation is received, it is committed to our food support work. For this reason donations are normally not refundable or cancellable.
2. When we do refund
- Duplicate payment — the same donation was charged more than once.
- Wrong amount — a clear typing error, for example an extra zero.
- Technical error — money was deducted but the donation failed or was not recorded.
- Unauthorised payment — the payment was made without the account holder's permission.
3. How to request a refund
Write to us within 7 days of the transaction with the donor's name and mobile number, the date and amount of the donation, the transaction or reference number from your bank, and a short reason.
Send it to info@prismicahelpfoundation.org or message us on WhatsApp.
4. Processing time
We review each request and reply within 5 working days. If a refund is approved, it is sent back to the original payment method. Banks and payment gateways usually take a further 7–10 working days to credit the amount. Any gateway charges already deducted may not be recoverable.
5. Monthly donations
If you set up a recurring monthly donation, you can stop it at any time by writing to us. Cancellation applies to future payments; donations already collected and used are not refunded.
6. Failed transactions
If your payment fails but the amount is debited, it is usually reversed automatically by your bank within 7 working days. If it is not, contact us with the transaction reference and we will follow it up with the payment gateway.
7. Contact
Prismica Help Foundation
Email: info@prismicahelpfoundation.org
Phone:
Address: Gomti Nagar Extension, Near Amar Shaheed Path, Lucknow, Uttar Pradesh – 226010, India